Mar 22, 2013
Purchased our Sub Zero/Wolf appliances, Marc was a wonderful person to deal with, we came 3 times to their showroom (which is a landmark on its own) before we made our decision and Marc never once pressured us and we appreciated that - we did go to another company to price everything out and Best Brand Appliance was over 1K less expensive overall. Also wanted to say thank you to Nick and Q, they were the delivery team that came to our house and they are absolutely amazing, helped my son move his bedroom set to the basement and didnt ask for a penny, overall it seems everyone associated with this company is A++++++++++++, thanks again Thomas
Wow - Unbelievable Customer Service
Feb 27, 2013
When you are looking for appliances, don't waste your valuable time by going to multiple appliance dealers just go straight to Best Brand, this is your one stop shop for a great selection, fantastic pricing and a level of customer service that is rarely seen anymore.
We were having our kitchen renovated and we shopped around different stores, getting confused with the selection out there. Finally we came to Best Brand and spoke with David. He spent the time asking about our needs and requirements and providing suggestions based on his vast knowledge, we never felt pressured to make a decision. David put together the pricing for us and we left, after a few days reviewing the different stores we had been to we decided that Best Brand was the place to purchase from. We felt a level of comfort with David and knew that we would be taken care of if there were any issues.
David held our appliances until our renovation was at the stage for installation, delivery was great and professional.
A couple of months after installation we had a problem with our hood, the manufacturer wasn't very helpful so we decided to call David and explain the problem. Within two days David had sent us the replacement parts at zero cost - WOW.
Thanks David for all your help - you are top of our refferal list for sure.
A Company that Actually Values Service
Feb 25, 2013
I never write reviews, this is probably the first one I have ever wrote be it a hotel stay, or anything else. I felt I had to, considering this company took care of my family so unbelievably well. We purchased 7 appliances in 2012, everything from purchase to delivery was fantastic, the prices were off the charts (for the same price big box stores sell avg brands I got premium for less). Unfortunately our dishwasher kept having problems throughout the year, I get a call not from their service dept. (who we spoke with once), but from the owner who not only apologized, but sent us a new dishwasher, $600 more in value then the one we bought, uninstalled the lemon and installed the new one 0 cost. My wife was shocked, and to be honest so was I. These days your lucky if you get in touch with a human being on the phone, let alone a call from the owner of a big company. Thank you Sam, thank you Best Brand Appliance. You have our loyalty, and our referrals forever. We are still speechless, your truly Danny, Shiela, Marcus, Anthony and Ruby
Jan 03, 2013
absolutely amazing showroom, the prices are fantastic and the staff from the sales people to customer service to delivery and install were unbelievable. Thank You BBA
Best Sales & Service!
Sep 06, 2012
Purchased all my Kitchen appliances from BEST BRAND Appliances. Sam really helped us out and truly listen to what we wanted. We explained our bad experiences with other appliances in the past and above all poor experience getting after sales support when we needed it.
After our purchase from Best Brand we had a chance to test their support. We had experienced several failures on the Stainless Steel fridge. Best Brand went out of their way and contacted the manufacturer directly on our behalf. Bottom line was we got the Fridge replaced with another brand and a full refund for the service charges incurred with the "Lemon Fridge" I would never shop anywhere else for appliances. Take it from me. These guy's back up what they sell!!!! at very reasonable prices
THANK YOU JOSH!
Sep 04, 2012
We found Best Brand Appliance after many months of research to redo our kitchen. Because they offered such good service and they were so knowledgeable, we decided to buy all of our appliances there. They also referred us to an excellent kitchen cabinet designer (California Kitchen & Bath) who also offered excellent service and delivered the kitchen of our dreams. Everything that Josh promised he delivered with the highest quality (delivery, referral for installation - Wayne at Connect Appliances, etc.). I can't say enough about those guys, I recommend them without any hesitations!
Wonderful Service Thank you Giovanni!
Aug 04, 2012
My wife and I are renovating our kitchen and thanks to Giovanni we had a great service and guidance. Thanks very much. Tim and Anna O'Hare
Jul 19, 2012
My cousin recommended I go to Best Brand Appliances and he was so right. I dealt with Josh and he was so friendly and knowledgable. I knew I wanted an Electrolux Washer and Dryer and Josh said I'd love them and I do. From the purchase to the delivery there were no problems and everyone involved was amazing. Josh also has the best prices. I highly recommend purchasing from Best Brand Appliances!!!
Thanks Diego !
Jul 10, 2012
From purchase to delivery, nothing but success !!!. I was recommended by a colleague at work and must say I owe my friend big time !, Prices and service are not to be believed, and they even talked me out of an idea I had and wanted to do, Diego realized wayyy before I did that it was not a great idea :(, but he was honest enough to let me know which my wife (and I) really appreciated. My sub zero fridge is amazing !!!!! I love seeing and using it every day and my wife loves her Dacor Cooking !, will pass it foward with best brand appliance, thanks Diego your the man !!!
Dave & Norma Sager
Apr 21, 2012
I just wanted to send you a note to say thank you for making the whole appliance purchase a pleasurable experience. Your knowledge on the appliances was far superior than any of the other appliance retailers that we went to. Norma just loves the Thermador appliances, especially the steam oven which you said she would. The delivery of them went off without a hitch as did the install (Thank you Edward)
Once again thank you, to you and your staff and the comments that our friends have made on the Thermador have made it all worth it. I think you will be getting some business as now some of my friends wives are very jealous (Ha Ha)